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Faq - Airport Transfer Faq's



- How to find the driver when my flight lands at the airport?
15 minutes after your flight lands, our driver will be waiting you in the arrivals hall with a sign with your name.

- If my exit is not by the normal exit, is by the VIP room , I have to notify?
Yes!,  because the VIP room exit is for a different door and you will not find our driver.

- What happens if I can not find your driver?
If you can not find him, please contact our emergency number + 598 96 6037 80 (Supports WhatsApp or text messages) or to our call center +1 954 999-4665 and we will locate him  for you. 
if you can't contact by phone, please go to the airport cabin information and they can help you to make a call!
In airport hall you can find a Free Wi-fi (usser: antel password: wifi) send us a email(we check every minutes).

- What happens if my flight is delayed?
Don't worry about it , because we keep in eyes on your flight. and we will update your ETA to our driver  . No extra charge.

- I need to change/cancel reservation - what should I do?
If you need to change or cancel your reservation, send a email or give us a call..

- What happens if I cancel my trip?
You can cancel your reservation at any time. Most reservations are not prepaid, please advise if your trip is canceled, we not have way of knowing without your notice, Remember a canceled trip without your notice, hurts us. If you are entitled and your booking was prepaid, your refund is automatically. If you A refund is always granted if you cancel at least 2 hours prior to your pick-up. For exact details, please check our terms and conditions..

- Are your drivers speak other languages?
If you request, we have drivers who speak English, Portuguese, and Japanese.

- What is the value of the transfer?
The values of the transfers depend on the passenger destination, we have flate rates from airport to Montevideo, Punta del Este, J.Ignacio, Colonia del Sacramento and others cities,we have other services, if you can not find your service, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or click here

- Exist any additional charges such as Tag or Toll?
There are no additional charges. It's all included in the value.

- Do I have to pay in Us Dollars?
No, It is not necessary, we accept others currency, like: Pesos Uruguayos, Reales, Euros, Pesos Argentinos.

- What are the accepted payment methods?
You can pay Cash to our drivers, Credit Card (You must notify the booking of your payment), Transfer bank and Paypal (If you want pay online).

- What kind of cars and vans have?
Our fleet has cars Toyota Corolla sedan, Peugeot 301 sedan, Chevrolet aveo , Mini vans Huinday H1 and Vans Mercedes Sprinter.

- Have your Cars and Vans insurances?
We have all the insurance required by the Municipality and in the case of the van by the Ministry of Transport and Public Works

- What is the capacity of a Van?
Our Mini vans (Hiunday H1) have a capacity of up to 6/7 adults or Mercedes Sprinter up to 12 peoples.

- Have yours car or Vans GPS system?
All our vehicles have GPS systems of last generation, allowing us to have control of them at all times.

- How far should I make my reservation?
Ideally with 24 hrs in advance, but depending on availability we receive reservations up to 2 hours.

- How far I can cancel my reservation?
3 hours

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Online Assistance

 International Assistance

US Number: +1 (954) 999-4665



 Whats App - Remises +598 99 603780


Phone 24 hs: + 598 96 60 3780 (Support Sms & Whatsapp)
US Phone Number: +1 (954) 999-4665
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Carlos Berg 2419
11300 - Montevideo